Refund policy

Returns start with us, not at a Best Buy store.

To request a merchandise return, contact Improvemint Financial at (855) 447-4921 or info@improvemintfinancial.com within 30 days of the day your order ships. Our team will review your request, confirm eligibility, and provide instructions for returning the merchandise, including the address it goes to and a label.

For merchandise fulfilled by Best Buy, please contact us before attempting a return through a Best Buy location. A Best Buy store can only issue Best Buy store credit, which never reaches your lease. This applies to orders picked up at a Best Buy store as well. Returns must follow the applicable retailer requirements, such as the item's condition and what is included in the box, which you can read in Best Buy's return and exchange policy, and the instructions provided for your lease transaction.

Once the return has been completed and confirmed, we will review your lease account and provide written confirmation of any applicable adjustment, cancellation or refund.

Damaged, defective, incorrect or missing merchandise should be reported promptly so we can help determine the appropriate resolution. Photos of the item and the box help.

Merchandise return requirements are separate from any lease termination rights provided by your agreement or applicable law. Your lease agreement has the full terms.